When partnering with a contact center outsourcer, where you choose to outsource is almost as important as whom you choose to outsource to. Here is everything you should consider about the location of your contact center outsourcer.
We talk a lot in this blog forum about partnership and who you should choose as an outsourcer contact center partner, but where you choose to outsource to is almost as important an element in the procurement process. Consider this post your GPS guiding you to the best location for an outsourced center using four points of directional reference: cultural alignment, labor force, business climate, and accessibility.
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