5 Must-Have Criteria In A Next Generation ITSM Solution
Digital transformation is becoming the norm for virtually every size business—from startups to the enterprise. The growing sentiment among industry thought leaders, analysts and thinkers is that if business want to remain competitive players, they must adapt to a world that is becoming increasingly digital. Automation and technology are rewriting the established rules of business, and no industry or business is immune. For 99% of companies, this process means uncertainty and possible extinction.
For CIOs, digital transformation is an opportunity. It takes technical leadership to bring the methods, logic, and systems of IT to the rest of the business. For CIOs of modern enterprises, digital transformation is a responsibility. They must be the shepherds of this transition.
But current IT infrastructure isn’t ready for prime time. ITSM today is reactive, siloed, and static. Enterprise adoption will require a different solution. One designed for the future.
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