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Intelligent Automation in Customer Contact Centers

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"Intelligent Automation in Customer Contact Centers"

Transforming front-office experiences for customers and agents, bot by bot

In this eBook, we’ll explore contact center challenges and how intelligent automation (IA) can remove the barriers to customer satisfaction. Discover what it takes to digitally transform front-office and back-office operations into real time customer engagement hubs. Read about the success experienced by the contact center of a global financial institution, as well as what the future holds for customer engagement.

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